Logistics Coordinator (temporary contract)

Operations & 3PL Management
• Oversee day-to-day logistics operations across 3PL providers, shipping agents, and courier partners.
• Maintain standardised processes for inbound, warehousing, fulfilment (B2B/B2C), and returns.
• Track KPIs including order accuracy, dispatch performance, inventory accuracy, and inbound timelines.
• Monitor stock movements and order execution, ensuring timely delivery and issue resolution.
• Escalate and resolve operational issues, driving accountability with partners.

Inventory, Data & Reporting
• Ensure accurate stock management across all systems and warehouse locations, including reconciliation
between ERP and 3PL systems.
• Investigate and resolve stock discrepancies, implementing preventative measures.
• Deliver key reporting (availability, dispatch performance, Amazon KPIs), providing actionable insights.
• Analyse data trends to identify risks, improve performance, and support decision-making.
• Maintain accurate data sharing with suppliers and partners (forecasts, shipping schedules, stock updates).

Cross-Functional Collaboration & Communication
• Act as the point of contact for logistics across Purchasing, Marketplace, Finance, and Operations teams.
• Provide regular updates on performance, risks, and key developments to stakeholders.
• Support marketplace operations, including Amazon removals, queries, and performance actions.
• Attend weekly planning and availability meetings, ensuring alignment across teams.

Systems, Process Improvement & Administration
• Monitor system performance and escalate integration or data issues with IT teams and 3PL partners.
• Manage operational administration, including:
• Dispatch performance reporting and escalation
• Commercial invoicing for B2B shipments
• End-to-end order tracking and documentation accuracy

Success Metrics
• 3PL SLA and KPI performance (accuracy, timeliness, reliability)
• Inventory accuracy across systems and physical stock
• Dispatch performance and order fulfilment quality
• Quality and timeliness of reporting and data visibility
• Stakeholder alignment and satisfaction

Key Skills & Experience
• 2 to 3 years of experience in a supply chain environment
• Experience managing 3PL and warehouse operations in a fast-paced environment
• Advanced Excel skills (data analysis, reporting, modelling)
• Strong data interpretation skills with the ability to turn insights into action
• Experience using AI tools and automation to improve workflows and efficiency
• Excellent communication and stakeholder management skills
• High attention to detail with strong problem-solving capability
• Experience with ERP systems, Freight forwarding, and marketplaces (e.g., Amazon)
• Ability to manage multiple priorities.
• Ability to work effectively with a team spread internationally with differing cultures and communication styles