(A) Solution Specialist (Contact Center Software Solution)

Job Title: Solution Specialist (Contact Center)

- Engineering Position

Job Description

 Responsibilities:

 To manage new customer’s project from requirement mapping, deployment, testing, user training, commission to maintenance.

 Troubleshooting system, network problems, diagnosing and solving related hardware or software faults.

 Analyse, follow-up and resolve any support enquiries from customers and vendors. colleagues.

 Collaborate with the team to identify, troubleshoot and find resolution for technical problems.

 Continuously maintain, improve and share on technical knowledge and explore in new technologies together with the team.

 Able to prioritize and manage few open cases at a time.

 Establish a good working relationship with customers and other professionals such as internal developer.

 Able to work outside of normal working hours or weekends occasionally to support operations running 24x7.

 Requirements:

 University degree in Computer Science, IT or equivalent.

 At least 1 year of development/support experience in Contact Center platform.

 Strong working and technical knowledge in the following areas:

Genesys Platform deployment and support, Database (SQL, Oracle or Postgres), HTML5, CSS3,

Kubernetes, Cassandra, JSON, Webservices (Rest/Soap) API, Linux (Redhat /Centos).

 Good to have an exposure to Contact Center & Telephony Concepts.

 Candidate must be independent, have proactive working attitude, passionate in technical skills and results-oriented, and a strong desire to succeed.

 Strong communication skills – both written, oral and presentation in English and Bahasa Malaysia.

 Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind.

 Strong analytical and problem-solving skill.

 Fresh graduates are encouraged to apply.

 Applicants should be Malaysian citizens.

Job Type: Permanent Position

Job Location: Kuala Lumpur

Salary Range: RM3,000.00 to RM7,000.00