Technical Advisor III, Digital Health Solutions, Continuity of Integrated Health Services (CIHS) Project

CRS is seeking candidates for an anticipated project which will be funded by the Department of State. The overall objective of the project is to deliver cost-effective, high-quality integrated malaria, maternal and child health, health systems strengthening, infectious disease preparedness and response programming, with a clear and time-bound plan to sustainably transition program activities to national and sub-national government and stakeholders.  

Job Summary 

You will contribute to strategy development in Digital Health Solutions for the anticipated Continuity of Integrated Health Services (CIHS) project, a multi-country initiative supporting Guinea, Liberia, Mali, and Togo, on activities with significant digital health and data systems components. You will provide technical advice and leadership in the design, deployment, and scale-up, and sustainability of digital health solutions and the overall digital health architecture while building the capacity of CIHS country teams as well as host governments in the management of large-scale digital health systems.  You will serve as a focal point for a project geographic area as needed, in line with Catholic Relief Services (CRS) program quality principles and standards, donor guidelines, and industry best practices to Technical Advisors and Country Program (CP) teams to advance the delivery of high-quality programming to the poor and vulnerable. Your advice and experience will be critical to ensuring successful implementation and long-term sustainability of these investments. The incumbent is a trusted advisor that works at both strategic and tactical levels knowing, in detail, the necessary activities that need to take place to deliver successful technology solutions for impact in alignment with CRS’s broader health and systems strengthening objectives.

Roles and Key Responsibilities

• Contribute to the design, advocate for, and ensure implementation of CIHS strategies, standards, tools, and best practices in Digital Health Solutions that effectively engage partners, donors, and governments. Ensure a cross-sectoral approach that integrates protection and disaster risk reduction. Support CIHS country teams and government counterparts in the analysis of business processes, documentation and analysis of functional and non-functional requirements, and translation of programmatic needs into digital health system specifications.
• Provide technical solutions and leadership and support to CIHS country teams, Ministries of Health, related directorates (e.g., information systems), and other government stakeholders to strengthen the design, implementation, scale-up, interoperability, governance, and sustainability of digital health and health information systems. Ensure digital solutions align with national strategies, policies, standards, and broader health system strengthening objectives. 
• Contribute to HQ, regional, and country program staff efforts to pre-position CRS for strategic growth opportunities in Digital Health Solutions. Provide technical guidance in proposal development and project design with a focus on complex projects to ensure innovative programming solutions and technical excellence. Support CPs to appropriately staff project teams and provide guidance during development, implementation, and/or monitoring of milestone plans, workplans, budgets, and reports. 
• Oversee and lead the delivery of capacity strengthening initiatives in the startup, implementation, and scale-up of digital health initiatives, including solution design, project management, system configuration and deployment, mobile device management, user support models, training approaches, and technology operations, and in  the collection, management, analysis, visualization, and use of health data to support evidence-based decision-making, program monitoring, and service delivery improvements, globally for staff and government partners through helping develop learning and training strategies and agendas/curriculums – including roadmaps, governance structures, and sustainability plans--organizing and/or facilitating trainings, workshops and conferences; and mentoring and coaching staff in innovative CRS approaches and tools. Provide mentoring and coaching to TAs, as well as CP staff.
• Oversee and lead aspect(s) of the agency knowledge management and learning agenda in digital health systems and solutions through helping implement conditions for collective learning that ensure the capturing, documenting, and sharing of key successes, promising practices, lessons learned, and evidence-based implementation research, internally and externally, including publications in peer reviewed journals. 
• Represent CRS in targeted regional or global forums to develop opportunities and better ensure collaboration and shared learning in digital health forums to influence technical partner approaches, future funding opportunities, and policies. Network with relevant organizations to increase CRS’ profile in digital health systems and solutions influence in the regional or global digital health systems and solutions community, and donor diversification.

Knowledge, Skills and Abilities  

• Experience in the development and production of curricula, tools, and other products to support digital health systems interventions and programming. Demonstrated experience in transferring knowledge to diverse audiences through training, mentoring, and other formal and informal methods.
• Experience with program monitoring and evaluation including development of indicators, data collection tools and methodologies, data analysis, and data presentation.
• Experience and skills to represent the organization at meetings with donors, government, international NGOs, local partners – faith-based and civil society. Understanding of partnership principles.
• Strong understanding and application of technical principles and concepts in technical project management, product/systems development and implementation of large (e.g., district or above) scale digital health interventions, including HMIS, EMR, supply chain, or related tools Good knowledge of related disciplines to ensure a proper cross-sectoral approach. 
• Proficient in MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications and strong understanding of information and budget management systems and knowledge-sharing networks.
• Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings.
• Very strong strategic, analytical, problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment
• Very strong written and oral communication skills
• Very strong presentation, facilitation, training, mentoring, and coaching skills
• Proactive, resourceful and results-oriented

Required Languages: English required, bilingual in English and French strongly preferred.

Travel: Must be willing and able to travel up to 75%. 

Supervisory Responsibilities: No.

Basic Qualifications 

• Bachelor’s Degree in international development, International Relations or a relevant technical area.  Minimum of ten years of work experience in digital health systems and solutions with progressive responsibilities, ideally with an international NGO, with three years overseas in multiple regions as a technical advisor and/or program manager of a Digital Health Systems project focusing on national digital health infrastructure> and/or multi-sectoral project with a national digital health infrastructure  component.

Preferred Qualifications 

• Master's Degree is a plus. 
• Technical and/or academic publication(s) is a plus.
• Proven experience in capacity strengthening and transfer, particularly with government institutions. 

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions. 
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.  Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.  CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.