Director, Donor Stewardship and Engagement

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Director, Donor Stewardship and Engagement will oversee the transformation and creation of a comprehensive multi-channel donor stewardship program and any staff who will infuse innovative stewardship and engagement strategies throughout the entire donor continuum to increase donor retention and long-term value, and drive pipeline development.

Principal Duties and Responsibilities (*Essential Duties)

• Lead the development, management, implementation, execution, and evaluation of all donor stewardship programs, processes, and systems, organization-wide — across departments and fundraising programs— to optimize the effectiveness of broad-based stewardship strategies across all donor levels.
• Lead strategic planning for donor stewardship — working in collaboration with Development team leaders, develop and implement initiatives that focus on increasing innovation and sophistication in the cultivation, recognition, acknowledgment, and stewardship of a diverse population of donors to inspire their increased engagement and philanthropy.
• Introduce new, innovative methods to build the pipeline for principal and major gifts, cultivate top donors, recognize leadership gifts, and inspire ongoing transformational support for the USO's fundraising priorities.
• Develop and implement multi-channel strategies to provide appropriate, meaningful information to donors and/or donor families about the use and impact of gifts.
• Develop, implement, and monitor donor stewardship policies and procedures with particular consideration for gift compliance, gift administration, and donor reporting standards.
• Oversee coordination of acknowledgment of gifts across all donation levels - ensuring they are executed in a timely and impactful manner.
• Manage the execution of stewardship strategies across all development teams - including any directly managed staff - as part of a comprehensive stewardship plan.

Job Specifications

• Bachelor's degree in Business Administration, Marketing or related field. Master’s Degree preferred.
• 10+ years of experience developing, implementing, managing, and evaluating donor stewardship strategies, initiatives, and programs, including 5+ years in a supervisory capacity.
• A successful track record of executing innovative, entrepreneurial donor stewardship strategic approaches guided by best practices in relationship management strategies and technologies, pipeline development, and donor engagement communications.
• Ability to achieve desired results while working collaboratively in a team environment.
• Strong interpersonal skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. Experience with Raiser’s Edge preferred.
• Demonstrated skills in analysis and problem-solving, as well as strategic goal-setting, business planning, and successful implementation of new programs or services.
• Effective strategic planning experience with the ability to quantify measurable short- and long-range goals.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• This is a remote position.
• The salary range for this position is $84,000-$110,250.
• To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today. Join the mission. Join Team USO.