Senior Delivery Manager

The Delivery Manager will own end-to-end delivery execution for global Offensive Security engagements operating under shared service and subscription model. Will be responsible for managing the day-to-day delivery of services for our valued customers. Ensure predictable outcomes, high customer satisfaction, optimal capacity utilization, and continuous operational improvement while partnering closely with internal and external stakeholders. The Delivery Manager plays a vital role in creating long-term customer relationships, providing directions to employees, and acting as the bridge between the customer / Customer Success managers and delivery teams.   

Manage day-to-day delivery of Offensive Security testing services for subscription, annuity, and unique customers.

Ensure SLA adherence, quality standards, and ensure consistent delivery

Handle demand spikes, plan and manage delivery capacity, timely resource allocation and deployment in a shared services model

Optimize resource allocation across multiple teams and diversified skill pools

Proactively identify and mitigate delivery risks arising from demand volatility, leaves, or upstream delays

Partner with Engagement owners, customer success teams to align delivery priorities

Provide clear, transparent delivery visibility and status updates

Support customer escalations with data-driven root cause analysis and corrective actions

Drive consistency in test execution, report quality, and turnaround times

Reduce avoidable rework through improved intake readiness, validation, and delivery discipline

Identify process, tooling, and automation opportunities to improve throughput, and predictability

Review, analyze and derive improvement plan based on the key delivery KPIs including throughput, cycle time, effort, schedule overruns, and cost of delivery

Hire and retain talent, lead and mentor technical leads and senior consultants

Foster a culture of accountability, transparency, and continuous learning

Adherence to Service Level Objectives and delivery predictability

Customer Satisfaction and improving customer retention

Effective Utilization without burnout and consistent improvement in quality

Reduction in rework, overruns, and avoidable delivery volatility

Positive internal and external stakeholder feedback

Bachelor’s degree in computer science, Engineering or equivalent; PMP, Scrum Master, CISSP, CISA, CISM, GSEC or other certification(s) a plus

12-18 years of experience in IT / Security Services Delivery

Strong background in Application / Offensive Security services with experience in global, shared services delivery model

Data driven, highly collaborative, comfortable managing ambiguity, and real-time delivery dynamics