Banquet Captain at Bay Watch Resort

Seeking an experienced event coordinator to oversee food and beverage service, manage event logistics, and serve as the primary liaison between service teams and guests. The role involves ensuring exceptional guest experiences through proactive problem-solving and maintaining high service standards. Additionally, you'll lead and develop a team through coaching, mentoring, and performance management, conducting regular evaluations to support professional growth and achieve company objectives.

• Coordinate food and beverage service, manage event logistics, and address any issues that arise during the event. 
• Act as a key point of contact for both the service team and the guests, ensuring everything runs efficiently and according to plan.
• Manages guest experience, address guest inquiries, resolve complaints, and ensure overall satisfaction with the event. 
• Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Maintain positive guest, owner and associate relationships by responding in a timely manner to all inquiries and concerns. 
• Ensure compliance is followed with all food handling processes, along with kitchen safety standards.
• Provide cross-coverage for your manager and team when necessary.
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise. 
• Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
• Other duties as assigned because every day is different in hospitality!

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• 1-2 years of food service supervision experience and at least 1 year of customer service supervision experience in service or retail environments.
• Prior experience in supervisory or management level position in a similar industry.
• Knowledge and experience using basic to complex kitchen equipment, tools and small appliances.
• Strong technical skills across multiple devices (laptops, tablets, smartphones) required.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Strong attention to detail.

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.