Customer Service Specialist

Remotemid

OtherCustomer Service Specialist

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Quick Summary

Key Responsibilities

Resolve patient and insurance issues through taking phone calls, answering voicemails, taking action on all correspondence, and working with walk-in patients. Verify patient account balances,

Requirements Summary

Enhance patient satisfaction through resolution of complaints, responding to correspondence, and/or processing payments and refunds.

Technical Tools

OtherCustomer Service Specialist

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

About the opportunity:

Enhance patient satisfaction through resolution of complaints, responding to correspondence, and/or processing payments and refunds.

What you will do:

Resolve patient and insurance issues through taking phone calls, answering voicemails, taking action on all correspondence, and working with walk-in patients.
Verify patient account balances, take payments, enter payments into system.
Communicate and collaborate with team members for account resolution.
May be required to process mail and patient refunds, as well as perform cash posting, billing, and patient follow-up.
Handle 95% of calls presented to individual Customer Service Call Center queues.
Fully document account activity in patient accounting system.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience: