Peer Support - Campus Ambassador

POSITION SUMMARY

The Peer Support Campus Ambassador serves as a welcoming, supportive, and visible presence throughout the assigned clinic, helping create a safe, respectful, and recovery-oriented environment for patients, staff, and visitors. Utilizing lived experience, peer support principles, trauma-informed practices, and recovery-oriented engagement, the Peer Support Campus Ambassador promotes patient engagement, supports de-escalation efforts, and enhances the overall patient experience.

Acting as a liaison between patients and clinic resources, the Peer Support Campus Ambassador assists with navigation, engagement, problem resolution, and connection to services while collaborating with clinical, medical, operational, and security staff. This role contributes to Valle del Sol's mission by fostering a therapeutic environment, reducing barriers to care, and supporting positive patient experiences.

ESSENTIAL FUNCTIONS

Patient Engagement & Peer Support

• Serve as a welcoming, supportive, and visible presence throughout the clinic environment.

• Build positive rapport with patients through peer support principles, active listening, empathy, and recovery-oriented engagement.

• Conduct wellness check-ins and proactively engage patients who may appear isolated, distressed, anxious, frustrated, or disengaged.

• Encourage participation in treatment, support services, groups, and recovery-focused activities.

• Assist patients with navigating clinic services, appointments, check-in processes, and available resources.

Safety, De-escalation & Environment of Care

• Promote a calm, respectful, and recovery-oriented atmosphere throughout the campus.

• Utilize trauma-informed, recovery-oriented, and non-confrontational communication techniques to support de-escalation efforts.

• Observe and report safety concerns, behavioral concerns, environmental issues, or potential risks to appropriate staff.

• Collaborate with clinical staff, leadership, and security personnel when escalation, safety, or patient support concerns arise.

• Support positive interactions in common areas, waiting rooms, entrances, outdoor spaces, and other high-traffic areas.

Customer Service & Resource Connection

• Provide exceptional customer service to patients, visitors, and staff.

• Assist patients in accessing information, resources, and support services.

• Help address patient concerns by connecting individuals with appropriate staff, departments, or community resources.

• Support patient engagement initiatives and activities designed to enhance the overall patient experience.

Team Collaboration & Professional Responsibilities

• Participate in team meetings, training activities, and organizational initiatives as assigned.

• Maintain professional boundaries and ethical standards consistent with peer support principles and organizational expectations.

• Demonstrate culturally responsive, trauma-informed, and recovery-oriented practices in all interactions.

• Maintain awareness of clinic resources, workflows, and available services to effectively support patients and visitors.

• Perform other duties as assigned.

QUALIFICATIONS

Education

Required:

• High school diploma or equivalent

Preferred:

• Coursework or training in behavioral health, social services, or a related field.