Front Desk Host- All Locations (Wednesday-Friday 2-7pm) Saturday (Flexible 8:30am-6pm)

US·Washingtonmid

OtherFront Desk

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Quick Summary

Overview

Founded in Washington DC, Varnish Lane has grown over the past decade into a beloved community destination known for our clean, waterless nail care services in a warm, home-like atmosphere.

Technical Tools

OtherFront Desk

Founded in Washington DC, Varnish Lane has grown over the past decade into a beloved community destination known for our clean, waterless nail care services in a warm, home-like atmosphere. Our team is dedicated to elevating the nail care experience through thoughtful hospitality, meticulous cleanliness and a deep commitment to client and team wellbeing. We take pride not only in what we do, but how we make people feel.

Responsibilities

~1 min read

Maintain a positive, welcoming and personable disposition when interacting with clients
Ability to handle client feedback or issues in real-time with a calm demeanor
Assist the shop manager with client feedback follow-up as needed when the manager is not available
Helps educate clients on services, upgrades and retail products that enhance their visit.
Acts as a brand ambassador, sharing the Varnish Lane story and our commitment to natural, waterless, non-toxic care

While on shift, you are responsible for leading the operational flow of the shop and supporting nail stylists to ensure a smooth, successful shift
Ability to multitask and stay calm when things get busy
Brings a collaborative attitude and works well within a team
Assist the nail stylists with necessary operational flow tasks such as the sterilization of implements, restocking hot towels, etc.

Must be able to master our appointment and POS system
Maintains awareness of active promotions, marketing materials, and visual merchandising standards (through company provided announcements) so that you can clearly communicate to clients
Consistently upholds Varnish Lane’s standards of cleanliness and tidiness through your shift

Extremely reliable and punctual. This is a critical component of the role, and we are seeking candidates who are fully confident in their ability to arrive on time for every shift
Resourceful problem solver with resilience in navigating day-to-day operational challenges
Clear, confident and collaborative communication style (both verbal and written)
A desire to work in a space that is warm, fun, supportive and welcoming!