Veeva8mo ago

Implementation Consultant - Commercial (Remote or Onsite)

LondonRemoteFull-Timemid

OtherImplementation ConsultantCustomer Success

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Quick Summary

Requirements Summary

Work closely with international teams to deliver projects with a focus on global scalability.

Technical Tools

OtherImplementation ConsultantCustomer Success

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The growth of Vault CRM is leading the way on future innovations around how life sciences engage customers, helping get lifesaving treatments to patients, faster. You will be making a true difference to people’s lives all around the world.

As a Consultant, you will play a pivotal role in the success of our commercial implementation projects in CRM and Events Management area. You'll work directly with top pharma organizations, leading business process due diligence and designing solutions that meet our customers' needs. Your expertise will be key to the on-time, high-quality delivery of our Veeva solutions built on the Vault platform, and you will have the opportunity to take on leading roles such as Project Manager, Solution Architect, Functional Analyst, or Configuration Specialist.

The ability to travel domestically and abroad is required (VISA not being handled by Veeva). The ideal candidate will be fluent in English and ideally one of the following languages: French, German, Italian, or Spanish. The role is ideally based in the area of a Veeva office (Barcelona, London, Paris, Frankfurt, Berlin), but other EU locations will be considered.

Implement Veeva Solutions: Participate in one or multiple Veeva product implementation or migration projects covering autonomously the assigned role (such as configuration specialist, functional analyst, solution architect, stream lead, project manager)

Configure and Customize: Get hands-on with our Veeva CRM and Vault platforms, configuring and customizing solutions to meet our clients' specific needs

Lead Client Engagements: Take ownership of client-facing activities, including leading workshops, user acceptance testing (UAT), and training sessions. You will guide clients through the implementation process, from initial design to final delivery

Provide Expert Advisory: Act as a trusted advisor to clients, supporting the optimization and harmonization of their business processes. You will translate complex requirements into actionable and scalable solution designs

Collaborate and Contribute: Work closely with international teams to deliver projects with a focus on global scalability. Your contributions will ensure our foundational solutions are robust and ready for future market rollouts

Grow Your Expertise: We'll invest in your professional development. You will have the opportunity to earn certifications on our platform and stay at the forefront of industry best practices

Be Part of the Team: Collaborate proactively on internal initiatives and projects

Demonstrated 3+ years of consulting experience, within Life Sciences or adjacent industry

3+ years of hands-on SaaS technology implementation projects, in the following roles or similar: Configuration Specialist, Functional Analyst, Solution Architect, Business or Technical Consultant

Demonstrated ability to manage customer-facing activities and stakeholder relationships

Strong presentation skills and experience are essential

Able to travel approximately 20%

Fluent in English (written and spoken) and one of the following languages: French, German, Spanish, or Italian

Experience working on projects with a global scope or with international teams

Understanding of Medical, Key Account Management, or Events Management

Salesforce.com certification and implementation experiences

Veeva certification and implementation experiences

Major events management platforms (e.g. Cvent, SpotMe, On25) implementation experiences

Experience in multichannel marketing

Additional European language

Work anywhere policy - You can utilise our office spaces or work remotely