Implementation Consultant

We exist to transform our customers and change lives

• →· Design & Deliver: Create tailored warehouse data collection solutions using RF-SMART for the NetSuite ERP application, focusing on areas like receiving, inventory control, picking, and light production.
• →· Consult & Advise: Be the go-to expert for customers, guiding them on best practices in warehouse setup, receiving, and shipping.
• →· Lead Customer Implementations: Perform tasks and assist customers with application design, setup, testing and training.
• →· Problem-Solve: Tackle customer issues head-on, whether through the NetSuite ERP or RF-SMART software, and find innovative solutions.
• →· Assume Role of Trusted Advisor: Comfortable as primary contact to provide product information and best practice solutions.
• →· Enhance & Innovate: Scope and document custom requirements, conduct thorough testing of developed solutions, coordinate with the development team to ensure successful, on-target delivery.
• →· Stay Organized: Keep all customer interactions, project tasks, and communications organized and on track in a fast-paced environment.
• →· Train & Support: Lead training sessions and provide ongoing support, ensuring customers are confident and successful post-Go Live

• Typically, five (5) or more years of warehouse operational experience, or warehouse consulting, with familiarity with ERP systems (especially NetSuite) considered a plus.
• · Proven experience delivering projects successfully, from kickoff through Go-Live, while managing timelines, scope, and customer expectations.
• · A clear, confident communicator with excellent written, verbal, and presentation skills, whether in person or through remote meetings.
• · Flexible and willing to travel throughout the EMEA region as required to support customer implementations, training, and meetings. Travel is expected to be around 30%, though this may vary depending on project needs.
• · Comfortable with a flexible schedule. This isn't a typical nine-to-five role, and the variety it brings, from customer calls across the region to occasional Go-Live support, is part of what makes it exciting.
• · Highly self-motivated, comfortable juggling multiple projects independently and keeping everything on track.

Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a WMS Consultant, RF-SMART for NetSuite, you'll work alongside a passionate team dedicated to making a difference, both for our customers and our employees.

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status), or support STEM OPT/Everify at this time. 

General Information:  The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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