Post-Implementation Consultant - Quality (Remote)

Wisconsin - MadisonRemoteFull-Timemid

OtherImplementation ConsultantCustomer Success

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Quick Summary

Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.

Technical Tools

OtherImplementation ConsultantCustomer Success

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Love consulting, but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant in our Quality team who has a passion for helping customers achieve their business vision.

The Managed Services Consultant is a member of our Professional Services team who provides remote, ongoing, ad-hoc consulting services to our live QMS, Quality Docs (document management), and Training (LMS) customers. In this role, you can build long-term relationships and partner with customer administrators at Sponsors and CMOs to deliver solutions that meet their business needs.

This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing role, with travel requirements at select times of the year for internal or customer events.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

Provide post-go-live administrative support for multiple clients

Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications

Assistance with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training

Bulk import/export of content and data

Ad hoc training of users and administrators

Analysis and deployment of new product features

Maintenance of production and sandbox environments

Creation of regular and ad hoc customer reports

Experience with configuring/supporting/implementing software in Life Sciences, Healthcare or Regulated industry

Customer service or consulting experience

Ability to quickly understand client requirements and needs and articulate potential solutions

Experience fulfilling customer needs and managing expectations

Strong organizational skills with the ability to switch tasks quickly

Excellent verbal and written communication skills

Project management experience

Understanding of Life Sciences drug development process

Understanding of Life Sciences compliance and validation requirements

Direct experience with systems such as Veeva Vault, ETQ Reliance, Sparta TrackWise, OpenText, SharePoint, Documentum D2, FirstDoc FirstPoint, NextDocs, UL ComplianceWire, and other quality information management or content management systems

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Base pay: $70,000 - $140,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.