Veeva3mo ago

Sales Support Analyst

BudapestRemoteFull-Timemid

OtherSales Support Analyst

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Quick Summary

Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.

Technical Tools

OtherSales Support Analyst

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for an energetic Sales Support Analyst to join our growing team!

You will be a partner to the EU Sales team and work directly with our customers to support their Veeva software subscription orders. Our ideal candidate is a motivated, goal oriented and energetic individual who is interested in developing sales support and customer service best practices.

Please note that Veeva will only consider applications from individuals that are already eligible to work within the EU.

Build trusted relationships through direct communication with Veeva teams such as Sales and Finance & Operations, along with our customers

Create and process subscription and renewal opportunities and quotes in a timely and accurate manner

Answer customer questions about the order process and provisioning status

Collect relevant documentation to close out opportunities

Daily navigation of CRM system, including, but not limited to - creating opportunities, running reports, searching for current orders, and building quotes

Working on special projects, as needed

University degree (BA, BSc, BBA) or equivalent work experience

3+ years in a sales support or a customer support environment

Strong written and oral communication skills in English

Intermediate Excel Skills

Experience working in a CRM system

Strong organizational and time management skills, with a strong attention to detail

Enjoy solving problems. If you don’t know the answer, you’ll dig until you find it

SaaS experience

Experience with MS Office (PowerPoint, Word)

Experience with Google Suite (Docs, Sheets, Slides)

Fluency in another European language (German, Spanish, Italian, French)