Disputes Operations Business Analyst- Remote

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Disputes Operations Planning Analyst will provide leadership with financial and operational analysis to support dispute resolution strategies. This includes planning, cost management, and project reviews to ensure profitability and compliance. The role focuses on comparing actuals to forecasts, analyzing variances, identifying risks and opportunities, and recommending actions to optimize dispute handling and cost-effectiveness.

• Act as a liaison between Disputes leadership and Finance teams to gather data, resolve issues and recommend solutions.

• Perform reconciliation of variances between projected versus actual dispute-related financial performance.

• Partner with Finance to create forecasts and plans for dispute volumes, resolution costs and operational impacts.

• Monitor and report dispute performance against financial and operational plans; recommend remediation strategies for variances.

• Understand dispute-related KPIs and their impact on short and long-term financial performance.

• Develop and maintain cost models for dispute services, incorporating impacts into forecast and future plans.

• Provide trend, ratio and sensitivity analysis on dispute performance and financial outcomes.

• Create presentations and reports for SVPs and leadership, highlighting dispute performance, risks and opportunities.

• Evaluate new initiatives in dispute handling (ex: automation, vendor partnerships) through financial modeling and ROI analysis.

• Partner with project sponsors to assess post-implementation results of dispute-related initiates.

• Perform other duties as assigned.

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear

• Specific vision abilities required by this job include close vision

• Ability to occasionally lift/move up to 25 pounds

• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

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• Demonstrates ability to present effectively virtually and in person and appeals to multiple layers of the organization.

• Excellent written and verbal communication skills with ability to influence at all organization levels.

• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines

• Demonstrated excellent analytical and quantitative skills

• Ability to exercise discretion and good judgment in making decisions

• Ability to travel as needed, less than 25%

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.