IGA Operations Engineer - REMOTE

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The IGA Operations Engineer supports the operation of systems in the areas of Identity and Access Management. This role will be responsible for the operations and support of the company’s identity governance and administration platform. The individual will work with other IT teams and service partners to ensure stability of our IGA solution and will also participate in technical architecture and design conversations. The successful individual will demonstrate a commitment to fostering a customer-focused, service-oriented environment, providing the highest quality of services.

• Provide Level 2 support for the IGA solution within agreed service levels. Work with IT teams, service partners and other stakeholders to ensure reliability and availability of the IGA solution.

• Implement and manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area; provide daily/weekly report for ticket status.

• Maintain system configurations and process documentation, operating procedures, and infrastructure support documentation (e.g., data flow diagram, system as-built, runbook).

• Resolve technical issues through debugging, research and investigation.

• Participate as IGA subject matter expert in small/medium-scale projects supporting business initiatives; assist with the onboarding of new solutions. Help with operations after go-live, ensuring SLAs.

• Serve as an on-call resource for incident response and operational functions.

• Execute the further implementation and integration of Saviynt within the organization.

• Perform other duties as assigned.

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At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.