Manager, Disputes Client Liaison

United StatesRemotemid

OtherManager

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Quick Summary

Overview

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider.

Requirements Summary

Minimum five (5) years management experience or relevant experience in the credit card/financial services industry with extensive customer service background.

Technical Tools

excelfintech

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

Requirements

~1 min read

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
Specific vision abilities required by this job include close vision.
Ability to occasionally lift/move up to 25 pounds.
Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Responsibilities

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→Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures.
→Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff.
→Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement.
→Direct staff, to ensure that all duties are performed according to department performance standards.

Responsibilities

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→Regular and reliable attendance.
→Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring, and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
→Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.

Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.
Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.
Support a workplace where every employee feels valued, respected, and connected.
Perform job duties within the company’s policies, procedures, service standards and the state and federal laws.

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

$105,600.00 - $134,600.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.