Spanish Bilingual Inbound Customer Service Representative- Remote

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Contact Center Agent I - Bilingual will be responsible for applying knowledge of Velera’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition, the Contact Center Agent I will be accountable for meeting performance targets and requirements for agent advancement via career path.

• Takes incoming calls from members.

• Navigates tools and resources to properly address member inquiries.

• Maintains a high level of service with members and meets performance targets.

• Maintains composure and demonstrates a calm, professional position while adapting to difficult situations.

• Develops and maintains productive working relationships with team members.

• Promotes and maintains a positive, professional image of Velera's Call Centers.

• Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.

• High school diploma or equivalent.

• Some post high school education desirable.

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.