Internal Production Support Engineer

This role is responsible for ensuring the stability, performance, and availability of internal machines and equipment. The Internal Production Support Engineer handles incident resolution, system monitoring, root cause analysis, and automation of repetitive tasks to minimize downtime. This position also serves as a liaison between development, operations, and business teams to support seamless internal workflows.

Tool bring-up and qualification, including execution of qualification levels 600, 700, and 800

Incident management and troubleshooting using monitoring tools such as ITRS, Splunk, and Datadog

Root cause analysis (RCA) for recurring production incidents and implementation of permanent fixes

Automation and scripting (Shell, Python) to reduce manual and repetitive tasks

System maintenance, including batch processes, upgrades, and ensuring server/network functionality

Cross-functional communication and documentation of procedures

Supporting release deployments and user acceptance testing (UAT)

Bachelor’s degree in engineering or a related technical field

3–5 years of experience in manufacturing, equipment troubleshooting, or technical support

Strong troubleshooting skills, adaptability, ownership during incidents, and ability to remain calm under pressure