Customer Success Manager

Proactively manage customer relationships from implementation hand-off through renewal and beyond.

Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.

Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.

Lead Quarterly Business Reviews to demonstrate ROI to executive-level stakeholders, align on current and upcoming business objectives, and share key product updates to drive greater customer value.

Proactively assess customer risk and barriers to value realization. Play a leading role to diagnose causes of customer challenges, create remediation plans and guide the execution of customer recovery plans.

Support renewals through regular quarterly account reviews and business planning.

Collect customer product requests and contribute to Verifiable’s development process. 

Provide ongoing recommendations and serve as the voice of the customer to internal teams.

Contribute to internal growth initiatives for the CSM and other teams.

3+ years of experience in a customer success or account management role, preferably in an enterprise SaaS environment.

Ability to thrive in a fast moving, rapidly transforming  environment. 

Proven track record interacting and partnering with C-level, VP, and Director level clients. 

Outstanding interpersonal skills with a broad range of external and internal teams.

Ability to communicate effectively via phone, web conference, and in writing.

Bachelor’s degree in a related field or equivalent years of proven experience required.