Customer Care Specialist I

Position Overview

We are looking for an entry-level Customer Care Specialist with a passion for helping others and who is interested in joining our growing team and making a difference at Verra Mobility. This is not your average contact center! We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent. Our program is built in layers for your career growth, we want you to own it!

You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up.

If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team!

Essential Responsibilities

• As a Customer Care Specialist I you will provide customer service to rental car customers by addressing general inquiries pertaining to tolls. You will provide information or guidance to rental car customers using a positive, empathetic and professional approach
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution
• Develop and maintain product, process and technical knowledge related to toll services
• Exhibit effective verbal and interpersonal communication skills tailored to the audience
• Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance
• Other duties as assigned

What you'll gain:

• Competitive compensation.
• Comprehensive benefits and perks, including full Medical, Dental, Vision, 401k, PTO, Sick Time, Tuition Reimbursement, Paid Holidays.
• The opportunity to grow and develop, with clear paths for long-term career growth and mobility.
• The ability to make a noticeable difference, and impact and improve lives.

What you'll need:

• High School Diploma or GED equivalent
• 6 months+ customer service experience (call-center preferred).
• Proficient computer skills with the ability to navigate efficiently between applications, including Microsoft Office
• Passion for working in a team and being collaborative, but able to work independently.
• Outstanding interpersonal skills, strong work ethic, and self-motivated, with excellent communication skills and able to speak authentically.
• Flexibility to work any shift. Current hours of operation are between the hours of 9:00AM to 5:30PM EST time M-F.
• Bi-lingual (Spanish) is a plus

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

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