Customer Portal Support Associate

Customer Portal Support Associate Opportunity at Vertis
Location: Budapest, Hungary

JOIN A FAST-GROWING MARKET AND HELP DRIVE THE TRANSITION TO A LOW-CARBON FUTURE!

Are you eager to gain unique experience in a cutting-edge, impactful field? Vertis, a leader in the EU Emissions Trading System (ETS), is looking Customer Portal Support Associate to join our Budapest Team! This is a rare chance to immerse yourself in the carbon market, a sector that’s crucial for the fight against climate change. Learn directly from industry leaders in a niche field that’s growing fast—and potentially build your career with us.

🌍Who We Are?
Vertis has been pioneering carbon markets since 2001. Our mission is to inspire and empower companies in their transition to a low-carbon economy. As we expand, we’re looking for passionate interns who want to be part of this journey, helping us shape the market and drive change in one of the most significant environmental movements of our time.

🌟About the Role:
This junior-mid level position sits at the intersection of customer support and middle‑office operations, acting as the primary point of contact for Spanish installer partners working with residential heat pumps. You’ll be the face of our client platform, ensuring partners receive smooth onboarding, clear guidance, and timely issue resolution. Internally, you’ll collaborate closely with multiple teams to maintain operational excellence, improve tools and processes, and ensure a seamless end‑to‑end partner experience.

📋Key Responsibilities:

• Serve as the main contact for Spanish installer partners, managing all incoming requests through a ticket-based workflow.
• Support onboarding, platform navigation, and process related questions for external partners.
• Perform first level CAE documentation checks and respond to basic CAE inquiries.
• Take ownership of operational actions, including approving platform flags, activating accounts, and managing user access.
• Coordinate with Energy Efficiency Front Office, and Back Office team members, CTS (Climate Tech Solutions), and Trade Operations to ensure timely case progression and issue resolution.

🔍What We’re Looking For:

• Fluent Spanish speaker with strong communication skills and customer-centric mindset.
• Ability to prioritize, multitask, and take ownership in a fast-paced, cross-team environment.
• Experience in customer support, operations, or middle office functions is an advantage.
• Comfortable managing ticket-based workflows and handling both routine and escalated partner requests.
• Proactive, detail-oriented approach with a willingness to support platform improvements, testing, and knowledge base development.

🏆 Why Join Us?

• Grow your expertise in international energy efficiency operations within the fast-growing niche industry of environmental commodities trading

• Competitive base salary and benefits package, including:
  • Annual bonus
  • Cafeteria
  • Fitness membership
  • Private healthcare

• Opportunity to be a member of a high growth international team
• Long-term career prospect with a pioneer of carbon trading company
• Stimulating, high-calibre work environment

Ready to kickstart your career with us? Join Vertis, where we’re not only making a difference—we’re creating the future.

Vertis provides equal employment opportunities to all qualified candidates and employees. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We value a diverse workplace and encourage individuals from all groups and backgrounds to apply. Selection for roles will be based on individual merit alone. Should you have concerns about the objectivity or transparency of your application process, we invite you to report it to ethics@vertis.com

Vertis complies with all GDPR requirements. For more information on our data protection policy, please visit https://vertis.com/privacy-policy-recruitment/