Senior Customer Engineer – Switchgear Services

Responsible for installation, commissioning, testing, maintenance, and fault-finding of LV switchgear panels across customer sites. The role requires strong customer engagement, adherence to safety standards, and delivery of high-quality service across multiple projects within the region.

• Deliver installation, commissioning, testing, and handover of LV switchgear panels.

• Diagnose faults, investigate breakdowns, and carry out effective repairs.

• Perform preventative maintenance to agreed schedules and quality standards.

• Conduct primary and secondary injection testing, flash testing, and panel fault-finding.

• Prepare tools, test equipment, and required documentation prior to site work.

• Complete all site documentation accurately and ensure timely client sign-off and system uploads.

• Liaise with clients, subcontractors, and internal teams to meet project milestones and close snag lists.

• Ensure full compliance with HSE procedures and safe isolation practices.

• Participate in regional travel and the on-call rota as required.

• Minimum 3+ years’ experience in a site-based or client-facing engineering role.

• Recognised qualification in an Engineering discipline.

• Strong working knowledge of LV switchgear and protection devices.

• Experience in electrical panel testing and fault-finding.

• Competency in primary and secondary injection testing and flash testing.

• Good understanding of electrical safety and safe isolation procedures.

• Experience completing detailed test documentation (FAT/SAT exposure desirable).

• Excellent communication and customer-facing skills.

• Full, clean driving licence.

• Flexibility to work additional hours when required.

• Electrical Engineering or Electrical Trade background.

• HND/HNC or equivalent qualification.

• Working knowledge of electrical drawings and control systems.

• Experience troubleshooting within an electrical service environment.

• Good PC/software literacy.

• Site-based role with significant travel.

• Work in industrial environments requiring strict adherence to safety procedures.