Technical Instructor-Whitespace Infrastructure

POSITION SUMMARY

The Technical Instructor, Whitespace Infrastructure is responsible for delivering technical training for field technicians, installers, customers, and service partners on Vertiv™ whitespace infrastructure solutions. This includes integrated rack systems, server rack deployment, rack power distribution units, direct current power systems, integrated infrastructure management, monitoring technologies, intelligent rack solutions, and supporting technologies deployed within modern data center white space environments. The instructor delivers hands-on and classroom-based learning focused on installation, commissioning, operation, maintenance, troubleshooting, and best practices associated with data center white space infrastructure. This role develops and maintains technical course materials, lab exercises, and training programs that support Vertiv's growing portfolio of integrated rack, power, and infrastructure solutions while ensuring technicians are prepared to safely support mission-critical environments. The position works closely with Field Operations, Engineering, Product Management, Technical Support, Learning & Development, and New Product Development teams to keep training aligned with customer requirements, product releases, and emerging data center technologies.

RESPONSIBILITIES

QUALIFICATIONS

1. Two-year electrical, electronic, computer systems, information technology, or related technical degree, or equivalent combination of education and field experience.
2. 5+ years of hands-on experience in installation, commissioning, field service, deployment, or technical support within data center, telecommunications, information technology, or mission-critical environments.
3. Strong understanding of modern data center infrastructure and white space technologies.
4. Experience with server rack integration, rack deployment methodologies, and physical infrastructure installation.
5. Working knowledge of direct current power systems and rack-level power distribution architectures.
6. Experience with infrastructure monitoring, intelligent devices, and connected equipment management.
7. Ability to read and interpret electrical drawings, installation manuals, network architecture diagrams, and technical documentation.
8. Knowledge of mission-critical facility operations and data center best practices.
9. Experience delivering technical training, mentoring, coaching, or knowledge transfer activities preferred.
10. Knowledge of adult learning theory and instructional best practices, or equivalent military instructor experience.
11. Strong presentation, facilitation, written communication, organizational, and time management skills.
12. Proficient with Microsoft Office Suite, Microsoft Teams, and virtual training platforms.
13. Positive attitude, adaptability, and willingness to learn emerging technologies.
14. Data center, power systems, network infrastructure, technical instructor, Occupational Safety and Health Administration, or National Fire Protection Association 70E certifications preferred.

PHYSICAL & ENVIRONMENTAL DEMANDS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance.  Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Must have ability to regularly lift at least 50 pounds.

TIME TRAVEL REQUIRED

• 10% travel expected.