Client Care Specialist - North Waterloo Veterinary Hospital

Welcome, we're thrilled you are considering joining the highly skilled team at North Waterloo Veterinary Hospital

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North Waterloo Veterinary Hospital has been part of the Elmira community for more than 30 years, and we're proud to care for generations of pets and the people who love them. Elmira offers the best of small-town living, with local cafés, farmers' markets, beautiful countryside, and a community where people still know their neighbours. Located just 20 minutes from Kitchener-Waterloo, it's easy to enjoy both a quieter pace of life and everything the city has to offer.

We're a small companion animal practice, which means everyone wears a few different hats and every team member has the opportunity to make a real difference. We enjoy a varied medical and surgical caseload, value good communication, and are committed to providing thoughtful, compassionate care for every patient. We're also proud to be a Cat Friendly Practice, helping make veterinary visits as low-stress as possible for our feline patients.

If you're looking for a place where you can build lasting relationships with clients, continue growing your skills, and be part of a practice that's been trusted by the community for decades, we'd love to meet you.

https://nwvethospital.com/team/

About the Role

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. This is a temporary position, which is expected to begin in early December 2026 and run through January 2, 2028. 

Why Join North Waterloo Team?

A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.

Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.

Professional Growth: Access to a continuing education platform, to develop your veterinary skills.

What The Role Can Offer

• Competitive Base Salary
• Comprehensive benefits include: medical, dental & life insurance
• Flexible Schedule
• Vacation & Paid Time Off

Pay Rate: $19.00/hour

The VetCare Community Benefits 

• A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members. 
• A community wide social platform 
• Recognition programs 
• Access to our veterinary learning platform

About VetCare

VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.