Partner Success Intern (French-speaking)

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Partner Success Intern, you will work together with our Partner Success Team in Paris and provide on-going high quality support for our partners to make their services successful. In return, you will get a broad introduction to entrepreneurship, account management, technology management and on-demand mobility. You will work as part of a young start-up team and experience first hand the dynamics of the rapidly changing mobility industry.  Your impact? Helping Via bring efficient, sustainable, and inclusive tech-supported transportation to a greater number of people.

This is a full-time internship for a period of at least 6 months. The position is based in Paris, where we work in a hybrid way. Previous work experience is recommended.

• Become a Via expert - develop a deep understanding of our technology, use cases, and best practices to support partners with confidence
• Own quality assurance for new product features, thoroughly testing before rollout to ensure a seamless partner experience
• Draft clear, easy-to-follow product documentation in local language that partners actually use and rely on
• Set up and manage marketing campaigns for our partners aimed at growing ridership on their networks
• Analyze service performance data to lead quarterly business reviews, delivering partners with concrete, actionable recommendations to improve quality, efficiency, and growth
• Build marketing materials that bring our partners' success stories to life

• Fluent in English and French (C2 minimum), Italian is a plus
• Currently enrolled in university (at least 3rd semester)
• Comfortable working with data and drawing insights from performance metrics
• A strong communicator who can translate complex information into clear, simple language
• Highly organized and able to juggle multiple workstreams without dropping the ball
• Entrepreneurial and proactive - you spot problems before they escalate and come with solutions, not just questions