Customer Care Specialist - Hungary

Hungary·Hungarymid

Customer SupportCustomer Care Specialist

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Quick Summary

Overview

At Vilgain, we create premium food, supplements, and lifestyle products with absolutely clean ingredients that help people live better lives. As we grow across Europe, we want every new market to feel local, fast, and close to the customer from day one.

Technical Tools

customer-supportecommerce

That’s why we’re looking for a Customer Care Specialist for Hungary - someone who will help us deliver great customer support in Hungarian while also supporting junior-level local marketing execution and community management in the early phase of the market.

Responsibilities

~1 min read

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Provide high-quality customer support in Hungarian across our main channels, including email, chat, and phone.
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Handle day-to-day customer topics such as order questions, delivery issues, returns, complaints, and basic product inquiries.
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Ensure communication is fast, clear, friendly, and solution-oriented, while helping improve response times and overall customer experience.
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Escalate more complex cases to the right internal teams, such as logistics, warehouse, or finance, and make sure they are followed through to resolution.
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Track recurring customer questions, issues, and feedback, and share useful insights with the team.
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Support community management across social channels by monitoring comments and DMs, moderating basic interactions, routing requests, and replying where relevant based on brand guidelines.
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Help with simple local marketing and operational tasks such as admin support, message routing, spreadsheets, status tracking, weekly notes, and coordination with the wider team.
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Work closely with the Local Marketing Specialist and global teams to keep local execution consistent, smooth, and on time.

Someone with 1–3 years of experience in customer support, customer care, operations, or a similar role. E-commerce experience is a big plus.
A native-level Hungarian speaker with strong written communication skills and good English for daily collaboration with Czech-based teams.
A customer-first mindset and the ability to stay clear and helpful even in more difficult situations, including phone support.
Someone comfortable with basic social media and community interactions, especially comments and DMs, and able to communicate in a tone that fits the brand.
A reliable and organized person who can manage multiple requests, prioritize well, and follow through.