Bookkeeper & Customer Service Support

Key Responsibilities

• Complete bank, card and payment-platform reconciliations in Xero across multiple entities.
• Process supplier bills and sales invoices and maintain accurate purchase and sales ledgers.
• Prepare monthly supplier payment runs and payment files for approval.
• Prepare and process monthly payroll in Xero.
• Prepare and submit UK VAT returns, including requirements under Making Tax Digital (MTD).
• Produce monthly management information, including profit and loss, cash position and key costs.
• Support month-end and year-end processes.
• Liaise with external accountants when required.
• Maintain accurate and up-to-date financial records and ensure key deadlines are met.

• Respond professionally to customer enquiries via email and telephone.
• Assist customers with orders, products, deliveries and returns.
• Follow up on delivery issues and coordinate with relevant internal teams and couriers.
• Maintain accurate customer and order information.
• Provide additional customer support during busy periods.

Essential Requirements

• 3+ years of hands-on bookkeeping experience.
• Strong practical experience using Xero, including bank feeds, reconciliations and payroll.
• Experience preparing and submitting UK VAT returns, ideally under Making Tax Digital.
• Experience preparing supplier payment runs and processing payroll to monthly deadlines.
• Strong customer service experience across telephone and email.
• Excellent written and spoken English.
• Strong attention to detail and accuracy.
• Ability to work independently, manage priorities and meet deadlines without close supervision.

Highly Desirable Experience

• Previous experience supporting UK clients or businesses.
• Knowledge of UK payroll, PAYE and RTI.
• Multi-entity bookkeeping experience.
• E-commerce, retail, manufacturing or stock-based business experience.
• Experience with Dext or similar receipt-capture software.
• Experience using Shopify.
• A recognised bookkeeping/accounting qualification such as ICB or SAIPA.

Systems & Tools

The role will primarily involve: