Responsibilities include but are not limited to:

Document business, functional, and non-functional requirements for current and future state.
Create mapping documents and data flow diagrams in relation to projects.
Assess the impact of changes on existing organization and business processes and ensure all interdependencies are identified.
Work with Operations production team to develop project acceptance criteria and test scripts.
Works with Dep Ops Leads to develop and execute test scripts and ensures a smooth transition from implementation to production. Ensures that Deposit Operations (Dep Ops) requirements are documented and incorporated into project deliverables.
Manage day-to-day project requirements including ensuring steady progress on own deliverables, following up on open items and facilitating coordination with other departments when necessary.
Assist in creating a culture of continuous improvement and business process excellence.
Maintain strong, mutually respectful working relationships with internal business partners and external vendors / contractors, while working on complex programs that aim to transform many of the bank's core processing systems.
Assist management in the capture, analysis and presentation of data to support business decisions.
Collaborate with members of the Central PMO to drive requirements and keep progress on track for multiple work streams within a complex business transformation program.

Required Skills:

Hands-on experience with payment workflow integrations, banking APIs, Real-Time Payments (RTP) platforms -- e.g., Zelle/ The Clearing House RTP/ FedNow.
Strong understanding of payment processing, settlements, ACH, Wire, and ISO 20022 messaging formats.
Knowledge of fraud monitoring, compliance, or risk mitigation in payments.
Ability to work with cross-platform teams and excellent communication and stakeholder management skills.
Familiarity with Agile/Scrum methodologies and experience with tools like JIRA, Confluence, Visio, or Lucid chart.
Ability to exercise initiative, problem identification, problem solving and independent decision making.
Demonstrates excellent thinking (analytical and critical) skills and communication (verbal and written) skills.
Skilled in MS Office suite including Outlook, Teams, Word, PowerPoint and Excel.
Must be able to thrive under pressure, multi-task and manage competing priorities.

Required Experience:

Bachelor's Degree in Business, Engineering, Finance, Accounting or related field, and a minimum of 5 years' experience as a business or process analyst in banking or fintech.

Preferred Experience:

Previous payments software (example: FIS, Fiserv, Finastra, Finzly, Volante products) implementation experience. Previous experience in the use of Lucid Chart/ Visio to document process flows and in automation testing (Example: API testing through Postman).
PMP or Six Sigma Certification.

Sr. Business Transformation Analyst

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