End-to-End SRE & Engagement Lead(WebLogic, FMW, Integration )-Pune

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an experienced professional to act as a single point of contact for client leadership on L2 operational performance, driving service excellence through SRE practices, automation, and proactive operations. This role focuses on aligning business priorities with technical delivery, improving service reliability, and fostering strong stakeholder relationships across markets and cross-functional teams. ## What you’ll do * Act as the primary operational engagement lead for business and customer stakeholders * Drive improvements in MTTR, service performance, and operational efficiency * Lead operational reviews (weekly, monthly, quarterly) and report on service health * Define scope of work and identify opportunities for service optimisation * Track incident progress and ensure effective communication with stakeholders and markets * Participate in post-incident reviews and drive market-specific actions * Lead continuous improvement and problem management initiatives * Promote integrated, cross-team collaboration and eliminate siloed operations * Ensure accountability across teams from incident detection through resolution and prevention * Coordinate cross-functional technical teams during critical incidents * Manage escalations and ensure timely stakeholder communication * Drive root cause analysis and corrective/preventive action tracking * Conduct operational governance meetings ## Who you are * Strong understanding of Oracle technology stack including CRM, WebLogic, and Fusion Middleware (OSB, AIA, SOA) * Knowledge of provisioning and billing systems with techno-functional expertise * Familiarity with end-to-end business journeys in telecom environments * Experience with monitoring and IT operations tools such as Dynatrace, Cribl, or ITSM platforms * Understanding of integration and service governance frameworks * Ability to manage stakeholder relationships and communicate effectively across teams * Demonstrated capability to manage operational performance and drive continuous improvement * Self-motivated, proactive, and solution-oriented approach ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Opportunity to work with global stakeholders across multiple VOIS locations * Exposure to large-scale telecom operations and end-to-end service environments * Involvement in cutting-edge SRE, AIOps, and automation initiatives * Collaborative work environment with cross-functional teams and industry partners * Platform to influence service excellence and operational transformation ## What skills you will learn * Advanced Site Reliability Engineering (SRE) practices and operational excellence frameworks * Stakeholder engagement and service governance at an enterprise scale * Incident management, root cause analysis, and continuous improvement methodologies * Cross-functional leadership and collaboration techniques * Telecom domain expertise across CRM, provisioning, billing, and integration systems ## VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. ## Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. ## Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA ## Follow us on social media * LinkedIn: https://www.linkedin.com/company/vois/ * Facebook: https://www.facebook.com/voisglobal * Instagram: https://www.instagram.com/voisglobal/