VodafoneThree - Senior Team leader

## Location: Glasgow + Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week – Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team. ## Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). ## What you’ll do We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before. There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re building a culture, a legacy and a future to be proud of. This will require strong and inclusive leadership, and together we can set the standard in the industry and beyond for both customer and employee experience. This is a unique opportunity to make a meaningful impact and help shape the future of our business. The Senior Team Leader – SOHO recruits, leads and develops a successful and inclusive Telesales team responsible for retaining, growing and migrating customers with fewer than 10 employees to the Vodafone brand. The role supports the business strategy, ensures sales targets are achieved, drives revenue growth, delivers excellent customer experiences and maintains strong pipeline management, while ensuring compliance with SLAs, supporting performance through coaching and development, and enabling consistent commercial outcomes across the SOHO segment. Providing clear direction and fostering a culture of coaching, learning and career development are key aspects of this role. * Lead, coach and develop a SOHO Telesales team to achieve sales targets, customer retention objectives and operational KPIs. * Support strong pipeline management and effective sales cycle execution to enable consistent performance and accurate forecasting. * Drive customer migration from Three to Vodafone, delivering a seamless customer experience and positive brand interactions throughout the journey. * Monitor team KPIs, identify opportunities for improvement and implement supportive action plans to enhance performance. * Embed new propositions and support trading priorities, ensuring the team has the knowledge, tools and support needed to sell and upsell confidently and effectively. * Collaborate with Planning and Sales Operations to maintain appropriate staffing levels and deliver a positive customer experience. * Promote high standards of customer experience across voice, chat and WhatsApp channels. * Support the team through change by providing clear communication, guidance and support during periods of transformation. * Identify and recommend opportunities to improve processes, efficiency and customer outcomes across the SOHO Telesales journey. * Build and maintain effective stakeholder relationships to ensure alignment across commercial, operational and brand priorities. ## Who you are * Proven experience leading sales teams in a fast‑paced Telesales or contact‑center environment. * Strong pipeline management capability, forecasting accuracy, and coaching proficiency. * Demonstrable success delivering against sales, margin, and retention targets. * Excellent communication and influencing skills, with the ability to motivate and guide diverse teams. * Strong commercial awareness and understanding of telecoms products, services, and customer needs. * Ability to lead through change with resilience, clarity, and a people‑first approach. * Experience working cross‑functionally and influencing without authority. * Skilled in CRM systems and performance management tools. Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. ## What we offer We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. ## #VodafoneThree #LI-Hybrid