Assistant General Manager

As an Assistant General Manager (AGM), you’re a hands-on leader who plays a key role in daily operations, team development, and driving results. From overseeing business performance and profitability to leading the hiring, training, and growth of Customer Service Associates, you’ll be at the heart of the store’s success. 

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  Ensure every customer leaves satisfied by gathering feedback, solving problems. and maintain a smooth and friendly Wawa experience. 

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  Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’ safety, quality and operational standards.  

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  Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day.  

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  Coordinate schedules and daily tasks to keep operations running efficiently. 

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  Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.  

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  Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.  

• High School Diploma or GED equivalent 

• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs 

• Proven leadership experience, ideally in food service or retail environments is a plus 

• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control 

• Ability to implement change and drive results through effective execution 

• Excellent communication, relationship building and interpersonal skills