Revenue Assurance Manager

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you are looking for , webook.com is Saudi’s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.  

• Oversee the revenue assurance process from platform transactions and billing through to collection, settlement, and accounting.
• Verify that fees, commissions, discounts, and other charges are accurately applied in line with approved contracts and commercial terms.
• Identify missing, duplicate, or incorrectly recorded transactions, investigate root causes, and coordinate corrective actions.
• Establish and maintain documented controls, reconciliation procedures, and escalation processes.

• Reconcile platform transaction records with payment gateway reports, bank receipts, and general ledger balances.
• Monitor settlements from payment providers, investigate delays and deductions, and follow up on outstanding amounts.
• Review refunds, cancellations, and chargebacks to ensure accurate processing and accounting.
• Validate organiser and partner settlement calculations against contractual terms and supporting transaction records.
• Maintain an ageing analysis of unreconciled items and ensure timely resolution.

• Coordinate with the accounting team to ensure revenue is recorded in accordance with approved accounting policies and applicable standards.
• Support month-end closing through reconciliations, supporting schedules, and proposed adjustments.
• Prepare reports on revenue discrepancies, outstanding settlements, payment processing fees,and amounts recovered.
• Analyze revenue movements and highlight unusual trends or control exceptions to the Finance Director.
• Provide supporting documentation for internal and external audits.

• Work with Technology and Data teams to improve transaction data quality and consistency across platforms and the ERP.
• Develop automated reconciliations and exception reports to reduce manual work and improve accuracy.
• Review new payment channels, products, and commercial arrangements to ensure appropriate revenue controls are in place before launch.
• Coordinate corrective actions across departments and monitor recurring issues through to resolution.

• Bachelor's degree in Accounting, Finance, or a related discipline.
• At least 8 years of relevant experience in accounting, revenue operations, reconciliations, or financial control, including supervisory responsibilities.
• Experience in payment services, fintech, e-commerce, ticketing, or another high-volume transaction environment is preferred.
• Practical experience in revenue accounting, payment settlements, accounts receivable, and month-end closing.
• Strong understanding of internal controls and reconciliation processes.
• Professional qualifications such as CPA, ACCA, or CMA are an advantage.

• Advanced Excel skills and experience working with ERP systems.
• Strong analytical skills and the ability to investigate large volumes of transaction data.
• High attention to detail and effective problem-solving skills.
• Ability to coordinate across teams and resolve issues within agreed deadlines.
• Clear communication and reporting skills.
• Experience with Odoo, Power BI, or automated reconciliation tools is an advantage.