Quick Summary
Overview
This role is for one of Weekday’s clients Min Experience: 10+ yearsLocation: Bengaluru, Karnataka,
Technical Tools
OtherHead
Requirements
~1 min readResponsibilities
~1 min read- →Own the end-to-end last-mile delivery function, including planning, execution, monitoring, and continuous improvement.
- →Develop and implement strategies to improve delivery speed, reliability, productivity, and cost efficiency.
- →Manage delivery operations across multiple cities, hubs, dark stores, warehouses, or distribution centers as applicable.
- →Lead and mentor regional, city, hub, and field operations teams to achieve business and operational targets.
- →Define and monitor key metrics such as OTD, delivery TAT, first-attempt delivery rate, order productivity, cost per delivery, cancellation rate, and customer satisfaction.
- →Optimize delivery routes, rider/fleet utilization, manpower deployment, delivery capacity, and operating schedules.
- →Identify operational bottlenecks and implement data-driven solutions to improve efficiency and scalability.
- →Develop SOPs, processes, and governance mechanisms to ensure consistent execution across locations.
- →Partner with technology, supply chain, warehouse, customer experience, finance, and business teams to improve the overall delivery ecosystem.
- →Manage operational escalations and ensure timely resolution of customer and business-critical issues.
- →Drive cost optimization initiatives while maintaining service quality and delivery performance.
- →Build dashboards and review mechanisms to track operational performance and identify improvement opportunities.
- →Ensure compliance with company policies, safety standards, statutory requirements, and operational guidelines.
- Strong and extensive experience in last-mile delivery and logistics operations.
- Proven experience managing large-scale delivery networks, field teams, and geographically distributed operations.
- Strong understanding of route planning, delivery capacity management, fleet/rider productivity, hub operations, and service-level metrics.
- Ability to design and execute scalable last-mile strategies in high-volume environments.
- Strong analytical and problem-solving skills with a data-driven approach to operational decision-making.
- Demonstrated experience in improving delivery efficiency, reducing costs, and enhancing customer experience.
- Strong leadership, team management, stakeholder management, and execution capabilities.
- Experience working with 3PL partners, logistics vendors, fleet operators, or external delivery agencies.
- Ability to evaluate and manage 3PL performance against SLAs, KPIs, cost, and quality benchmarks.
- Experience in vendor negotiations, partner onboarding, capacity planning, and performance governance.
- Understanding of 3PL contracts, commercial models, escalation management, and compliance.
Location & Eligibility
Where is the job
Bangalore, India
On-site at the office
Listing Details
- Posted
- October 8, 2026
- First seen
- October 8, 2026
- Last seen
- October 8, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 60%
- Scored at
- October 8, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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