Director, People (Employee Relations)

Due to the frequent travelling needs, candidates must be located in the State of CA. Los Angeles County would be highly desired.

• Owns and shapes the team member relations strategy across a growing, mission-driven healthcare organization, balancing team member experience, regulatory compliance, risk mitigation, and business needs while building consistent, scalable team member relations practices
• Serves as a strategic, hands-on advisor to leaders and People partners, navigating complex team member relations matters, investigations, leave and workers’ compensation issues, accommodations, and employment policies, while partnering closely with Legal, Compliance, HRBPs, and operational leaders to drive thoughtful and consistent outcomes

• Lead the enterprise team member relations function, including investigations, performance management support, workplace conflict resolution, corrective action guidance, and workforce risk mitigation
• Develop and execute team member relations strategies, programs, frameworks, and operating models that support organizational effectiveness and positive team member experience
• Provide leadership and oversight for complex, sensitive, and high-risk team member relations matters, including allegations involving harassment, discrimination, retaliation, workplace misconduct, policy violations, and other sensitive concerns
• Provide strategic oversight for team member relations programs, including supervisor readiness initiatives, concierge support models, training programs, and leader capability development
• Partner with Learning, People Advisor, and Operational leaders to strengthen effectiveness in performance management, communication, workplace conduct, and issue resolution
• Oversee team member relations intake, triage, escalation, case coordination, and operational processes to ensure timely and effective support across the organization
• Analyze team member relations trends, metrics, and organizational data to identify themes, risks, and opportunities for improvement

• Bachelor’s degree in human resources, business administration, organizational development, employment law, or related field required; advanced degree or HR certification (SPHR, SHRM-SCP, or equivalent) preferred
• Minimum of ten (10) years of progressive experience with significant experience leading complex team member relations functions and workplace investigations; healthcare industry experience required
• Minimum of two (2) years of supervisory experience with demonstrated ability to mentor and develop team members is required
• Experience developing and implementing team member relations programs, operational frameworks, and workforce risk strategies
• Experience leading high-performing team member relations or human resources teams in a complex, multi-site organization
• Technically proficient personnel policies, especially the Family and Medical Leave Act, the Americans with Disabilities Act, and California employment and leave laws
• Substantive knowledge of as well as demonstrated resourcefulness in researching institutional policies and advanced knowledge of team member relations practices and programs, labor/employment law, and the principles of positive labor relations strategy
• Demonstrated experience partnering with Legal, Compliance, and executive leadership on high-risk team member relations matters

We are looking for a Director, People (Assignment: Team Member Relations) who is comfortable navigating complex and sensitive team member matters, balancing team member experience with organizational risk, and partnering closely with leaders and People, Legal, Compliance, and Operations teams. This leader will bring strong judgment, a proactive approach to identifying trends and systemic issues, and the ability to build scalable programs and processes that support WelbeHealth’s continued growth while staying grounded in our values and commitment to our participants and team members. If you’re ready to make a meaningful impact on both our people and the future of senior care, we’d love to hear from you!

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com