Salesforce Applications Analyst II

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Applications Analyst II (Assignment: CRM Salesforce) serves as a subject matter expert for the organization's Salesforce platform. This assignment-specific role focuses on the administration, configuration, optimization, and support of Salesforce and its integrated ecosystem. The Applications Analyst II works closely with business stakeholders to understand operational needs, translate requirements into scalable Salesforce solutions, and ensure the platform effectively supports organizational goals. The ability to drive strategic discussions, gather business requirements, and build scalable solutions is essential for this role.

• Drives the administration, optimization, and scalability of the organization’s CRM ecosystem to support operational growth, stakeholder engagement, and cross-functional business initiatives
• Partners closely with business stakeholders and technical teams to translate operational needs into scalable Salesforce solutions, integrations, automations, and reporting capabilities that enhance user experience, improve workflows, and support strategic decision-making

• Work independently to research, define, plan, and implement Salesforce enhancements and projects following the guidance and prioritization of the Director of Business Applications
• Collaborate with business stakeholders to gather requirements, analyze current processes, and design scalable Salesforce solutions that improve operational efficiency and user experience
• Configure and maintain Salesforce features including objects, fields, validation rules, flows, reports, dashboards, and permission sets
• Serve as a subject matter expert for engineering team for Salesforce-related integration projects, and maintain production and sandbox environments
• Support data management activities including imports, exports, deduplication, and data quality monitoring
• Partner with and support key stakeholders across WelbeHealth teams that utilize Salesforce
• Learn and support additional enterprise applications as needed with guidance from the Director of Business Applications

• Salesforce Administrator certification required; additional certifications preferred
• Minimum of four (4) years of experience in Salesforce administration or support preferred
• Experience supporting Salesforce integrations with external systems and a working understanding of APIs and integration concepts
• Strong understanding of Salesforce data model concepts including objects, relationships, record types, and data governance practices
• Familiarity with other enterprise platforms such as HubSpot, contact center systems, or marketing automation tools is a plus
• Must be willing to work Pacific Time hours and have the ability to work a varied schedule at times, which may include evenings, nights, weekends and overtime
• Occasional (1-2 times per year) travel for onsite visits or meetings may be required

We are seeking an Applications Analyst II who is analytical, solution-oriented, and collaborative, with strong Salesforce administration expertise and a passion for building scalable systems that support operational excellence and organizational growth. If you’re excited to contribute within a mission-driven organization focused on innovation, teamwork, and participant care, we’d love to hear from you!

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com