Bilingual Inside Sales Customer Service

Canada·Ca - Woodbridgemid

OtherCustomer Service

2 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Accurately enter and manage customer orders in SAP, ensuring correct pricing, product selection, quantities, customer information, delivery

Technical Tools

OtherCustomer Service

Benefits Day 1!
Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
Quarterly Bonus Programs
Annual Incentive bonus
Fitness Reimbursement Program: The Company will reimburse up to 50%.
Tuition Reimbursement Program
Employee Assistance Program
Vacation
Scholarship Program
Training & Development - Access to multiple platforms of learning (online, in person, 3rd party training institutions)
Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.

The Inside Sales / Customer Service Representative is responsible for managing the complete customer order lifecycle, from order entry through delivery. This role serves as the primary point of contact for customers and works closely with Sales, Planning, Production, Shipping, Logistics, and other internal teams to ensure orders are processed accurately and delivered on time.

The successful candidate will provide exceptional customer service, proactively communicate order status updates, resolve customer inquiries, and build strong customer relationships while supporting business growth and operational excellence.

Responsibilities

~2 min read

→
- →
  Accurately enter and manage customer orders in SAP, ensuring correct pricing, product selection, quantities, customer information, delivery requirements, and special instructions.
- →
  Manage customer orders from entry through delivery, ensuring all order details remain accurate throughout the process.
- →
  Monitor open orders and backorders, maintaining realistic delivery dates and proactively communicating changes to customers.
- →
  Respond promptly to customer inquiries regarding order status, product availability, shipment tracking, delivery issues, shortages, overages, returns, and quality concerns.
- →
  Collaborate with Planning, Manufacturing, Shipping, Logistics, and Sales teams to ensure timely and accurate order fulfillment.
- →
  Build and maintain strong customer relationships through proactive communication and problem resolution.
- →
  Process customer returns, credits, debit memos, and invoice adjustments accurately and in a timely manner.
- →
  Maintain customer records, pricing information, delivery instructions, and other master data within SAP.
- →
  Support pricing updates and ensure pricing accuracy within the system.
- →
  Coordinate transportation and delivery requirements with Logistics and Shipping teams as needed.
- →
  Work closely with Sales Representatives and Sales Management to resolve customer issues, pricing inquiries, and purchase order discrepancies.
- →
  Ensure compliance with SOX requirements and maintain all required documentation and records.
- →
  Participate in inventory count activities as required.
- →
  Maintain a strong understanding of company products, customer requirements, and internal processes.
- →
  Support departmental goals related to customer satisfaction, order accuracy, and service excellence.

- 5-7 years of Inside Sales and/or Customer Service experience, preferably in a manufacturing environment.
- Fluently bilingual in French and English (spoken and written).
- Post-secondary education in Business, Supply Chain, Operations, or a related field is considered an asset.
- Experience working with SAP or a similar ERP system preferred.
- Strong customer service, communication, and interpersonal skills.
- Excellent problem-solving and organizational abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and commitment to accuracy.
- Proficiency in Microsoft Office applications, including Outlook, Excel, Teams, and Word.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.