Account Associate - Covered Care

On-site | Covered Care | Corporate Office- Las Vegas, NV (Must live within 30 miles)
Full-Time | In-Office Only
Earn $15/hour + Monthly Potential Bonus of $1,000 + additional incentives.

Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long-term career in the auto finance industry.

• Guaranteed base pay of $15/hr.
• Monthly performance bonuses up to $1,000 + additional incentives
• Career growth – promotion eligibility in just 6 months
• Join the #1 privately held auto finance company in the U.S.

• →Make outbound calls using an auto dialer to customers 1–30 days past due
• →Negotiate payment arrangements and help customers stay on track
• →Take inbound calls to answer questions and provide solutions
• →Use judgment and empathy to create fair, personalized solutions
• →Meet individual and team performance goals
• →Follow all company policies, procedures, and compliance guidelines

• Excellent communication & negotiation skills
• Strong listening skills and customer service mindset
• Comfortable working in a fast-paced call center environment
• Must live within 30 miles of Las Vegas, NV – on-site only

• High School Diploma, GED or higher level preferred.
• Strong communication & problem-solving skills
• Type at least 35 WPM
• Basic computer proficiency (email, Microsoft Office)
• Reliable and punctual
• Bilingual (Spanish) is a plus, not required
• 1+ year of customer service or call center experience preferred

Founded in 2020, Covered Holdings offers financing solutions that leverage the company's proprietary credit originations and servicing platform with a unique focus on the needs of non-prime Americans. Their patient financing product, Covered Care, helps healthcare providers care for patients who otherwise would have been declined for traditional credit. Their proprietary financing platform can underwrite and approve patients at every credit level – from prime to non-prime – with affordable rates and terms. This flexibility allows healthcare providers to care for more patients without taking on any risk.

The Pre-30 day collector is a customer service-oriented position. The ideal candidate will be comfortable with making outbound calls using an auto dialer to collect on accounts that are 1-30 days past due. Answer inbound customer service and collection calls. This position requires the candidate to have good negotiation and listening skills. The Pre-30 day collector is able to effectively use good judgment based on their past experience to make suitable and timely payment plans with our customers. The employee will perform all duties in accordance to Westlake’s policies, procedures and compliance.

• In-office role based in Las Vegas, NV
• Candidates must live within 30 miles of the office

• Apply now to join a winning team and kick off your career with Covered Care in Vegas!