PMFG Customer Service

Description

· Serve as the primary point of contact for customers, addressing inquiries and providing updates on their orders through phone and email communication.

· Manage and communicate with customers regarding backorders, offering timely updates and solutions.

· Investigate and resolve claims and backorders efficiently, ensuring a timely resolution.

· Collaborate with manufacturing plants to address inquiries related to projects submitted to the production shops.

· Accurately input customer information into the CRM system based on collected data.

· Uphold and represent the company’s values, delivering on the Whirlwind brand promise in every customer interaction.

· High School Diploma or equivalent.

· Proven experience in sales or customer service, preferably in the manufacturing or industrial sector.

· Strong professional communication skills, both written and verbal.

· Excellent problem-solving skills and a customer-focused approach.

· Ability to work in a fast-paced environment while maintaining attention to detail.

· Experience in the metal building industry is a plus but not required.