Visual Merchandising Operations Manager

United States·BostonFull Timemid

OperationsOperations Manager

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Overview

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

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project-management

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is hiring a Visual Merchandising Operations Manager to drive the operational execution and ongoing maintenance of global retail and in-store experiences. In close partnership with the Head of Visual Merchandising, Creative, and Retail Experience Design, this role ensures that visual merchandising concepts are implemented with precision, consistency, and operational excellence across all wholesale partners. This individual will own execution, vendor coordination, material quality consistency, cost management, and regional fixture lifecycle oversight—ensuring WHOOP’s physical presence consistently reflects premium brand standards while meeting timeline and budget objectives.

This role may be based in Boston or NYC.

Own day-to-day operational execution of visual merchandising initiatives across retail environments—including new store formats, pop-ups, fixture rollouts, and retailer installations

Partner with the Head of Visual Merchandising, Creative, and Retail Experience Design to translate creative concepts into detailed production plans, timelines, and scalable execution roadmaps, including contributing to clear creative briefs for execution partners

Ensure consistency in materials, finishes, and build quality across regions, maintaining premium brand standards while balancing cost and scalability

Apply regional retail expertise to ensure global concepts are executed appropriately across markets

Manage project timelines, budgets, fabrication partners, and vendor relationships to ensure high-quality delivery on time and within budget

Coordinate domestic and international logistics, shipments, and installations to support seamless regional and global rollouts

Own proactive and reactive maintenance of in-store fixtures within assigned regions, including assessment, repair coordination, replacement planning, and issue escalation processes

Identify opportunities to improve production efficiency, streamline operational processes, and reduce costs while maintaining brand and material integrity

6–9 years of experience in visual merchandising operations, retail fixture development, store planning, or in-store experience management, preferably within a premium or consumer technology brand

Experience supporting multi-location or multi-market retail environments, with understanding of regional retail nuances

Demonstrated ownership of fixture production, including oversight of material selection, finish consistency, and quality control standards

Strong project management skills with the ability to manage multiple timelines and stakeholders simultaneously

Experience working cross-functionally with Creative and Design teams to operationalize visual concepts

Experience managing external vendors, fabrication partners, and logistics providers

Demonstrated financial discipline, including budget tracking and cost management

High attention to detail and commitment to executional excellence

Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.