Strategic Account Lead [Washington, DC]

Pulley helps the country’s top architects, builders, and retailers speed up every project in their portfolio. With AI-powered permitting intelligence and expert guidance, we eliminate costly delays and bring predictability across the full lifecycle of commercial projects.

Today, permitting is the slowest, most uncertain part of building, spread across 19,000+ jurisdictions with different rules, timelines, and surprises. Pulley gives project teams the clarity and predictability they need to move from planning to opening without delays.

We support rollout programs for brands like J.Crew, Solidcore, and Hibbett Sports, as well as major data center buildouts, EV charging networks, and other commercial projects. Our platform dramatically reduces approval timelines, improves forecasting accuracy, and removes thousands of hours of manual work from design and construction teams.

Founded in 2021, Pulley combines deep permitting expertise with purpose-built AI from people who have created products used by millions. We’re backed by CRV, Susa Ventures, Fifth Wall, and leaders from Plaid, Segment, ServiceTitan, and Procore.

As a Strategic Account Lead, you'll own 1–2 of Pulley's largest enterprise accounts — you're the main point of contact for the customer and the link between what they need and what our internal teams deliver. You keep the customer confident and informed, keep our team stocked with the context it needs, and step in early when something needs attention. This role fits someone genuinely customer-obsessed: you treat the customer's goals as your own, stay a step ahead of what they'll ask for, and measure your success by theirs.

This role is remote and designed for someone who wants to be embedded near the customer they support.

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• 4–8 years of experience in project management, program management, or a related client-facing role

• Background in construction, real estate, architecture, permitting, or a related field — enough fluency to read project status, understand permitting terminology, spot risks early, and communicate credibly

• Genuinely customer-obsessed — you treat the customer's goals as your own, you're proactive before they have to ask, and you're energized by being the person they most trust and rely on

• Demonstrated ability to go deep on a large, complex project or program — comfortable overseeing concurrent workstreams and knowing exactly when to zoom in

• Strong communicator — you write clearly, respond quickly, and know how to translate complex updates into crisp, customer-facing language that builds confidence

• A track record of building genuine relationships with stakeholders, with the presence to represent a client's interests credibly

• Highly organized with sharp attention to detail — you build systems to make sure things don't slip

• Comfortable working cross-functionally without direct authority — you know how to align teams, route the right information to the right people, and drive outcomes through influence and collaboration

• Experience in a high-growth startup environment

• Familiarity with project management tools (Airtable, Notion, Asana, etc.) and data dashboards

• AI fluency and comfort with no-code tooling

• Experience supporting large-scale commercial programs, such as national retail rollouts, big-box or large-format retail, or warehouse and distribution construction