wizeline21d ago

Software Engineer (CXone + Java Services)

Mexico BasedRemotemid

Software EngineerSoftware Engineering

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Quick Summary

Overview

Software Engineer (CXone + Java Services) We are: Wizeline, a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms.

Technical Tools

Software EngineerSoftware Engineering

Advanced-Intermediate proficiency in building and maintaining NICE CXone Studio scripts (call flows, IVR, routing logic).
Strong understanding of ACD, IVR, skill‑based routing, and omnichannel workflows.
Experience integrating CXone with backend systems through REST APIs, event flows, and data actions.
Familiarity with WFM, QM, call recording, and other contact‑center platform modules.
Ability to troubleshoot platform issues using logs, monitoring tools, and call trace/debug utilities.
Understanding of real‑time and historical metrics, reporting data, and performance tuning for contact flows.
Advanced proficiency in Java, including object‑oriented design and clean coding principles.
Experience developing and deploying RESTful microservices using frameworks like Spring Boot.
Strong understanding of API design, versioning, and contract-first development.
Experience with unit testing and integration testing using JUnit, Mockito, etc.
Familiarity with SQL and NoSQL databases (e.g., MySQL, PostgreSQL).
Experience with CI/CD pipelines and DevOps tools (GitHub).

AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
Ability to lead design discussions, conduct code reviews
Strong problem‑solving skills for both platform configuration and backend system integration.
Ability to collaborate with product, operations, and support teams to deliver reliable contact‑center solutions.