Automotive Service Concierge - Ford

• Assists the Service Advisors on the service drive by meeting and greeting customers
• Expedites service initiation by researching the customer needs and directing them to the appropriate personnel to assist
• Answers multi-line phones, directing calls to appropriate staff, answering questions, and taking messages as needed
• Communicates with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time spent on hold
• Effectively handles multiple priorities, organizes workload, and meets deadlines
• Works closely with the Service team to ensure a great experience for employees and customers
• Assists in follow-up with repair orders that have been completed and closed out
• Follows established organizational procedures and health and safety policies
• Regular and reliable attendance is required

• Must have a valid driver’s license and acceptable motor vehicle record
• Must have excellent driving and parking skills
• Must be able to keep up in a fast-paced environment

• Valid Driver's License with acceptable driving record
• Ability to pass a pre-employment background check, drug screening, physical and lift test.

Background Check: As part of our hiring process, we conduct background checks on candidates who receive a conditional offer of employment. This may include a review of criminal records, motor vehicle reports, employment history, sexual offender registries, and other relevant information. Background checks are conducted in compliance with applicable laws, and all candidates will be required to provide written consent before the check is initiated. A previous criminal record does not automatically disqualify you from employment; each case is reviewed individually.

Post-Offer Occupational Health Screenings: As part of the employment process, we’re committed to ensuring a safe, productive, and drug-free work environment. To achieve this goal, all prospective employees are required to undergo a drug screening following a conditional offer of employment.

Equal Opportunity Employer: We're committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, pregnancy (including childbirth or related medical conditions), or any other characteristic protected by applicable law.