Customer Success Manager (Commercial Accounts EMEA)

• Managing commercial, mid-market, or growth-stage customer portfolios through predominantly digital engagement models
• Leveraging customer success technologies, data insights, and structured programs to drive customer outcomes at scale
• Managing larger books of business while balancing customer experience, operational efficiency, and business results
• Working in environments focused on segmentation, prioritisation, automation, and repeatable success motions
• Driving customer adoption, retention, expansion, and advocacy through virtual and technology-enabled engagement

This role is best suited to customer success professionals who enjoy combining strategic customer partnership with scalable, technology-enabled engagement to deliver measurable outcomes across a diverse customer portfolio.

This position will manage approximately 100 Tier 4 Digitally led Commercial  Accounts across EMEA.

This position is posted as Remote (home-based) in Netherlands; however, the successful candidate is expected to prefer a Hybrid working arrangement, splitting time between home office work and 1–2 days per week in the Amsterdam office (Amsterdam South location)  to build stronger in-person collaboration with colleagues, with the opportunity for occasional customer visits as they arise.

• Partner with sales to complete a comprehensive sales transition process.
• Operate as a business partner to your customer and their delivery team by knowing their strategy and plan.
• Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal.
• Understand customer’s OneStream contractual agreements (Cloud/SaaS, Term, etc.).
• Understand customer’s contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing).
• Manage and execute the customer’s onboarding process.
• Develop strong working relationship with your customer and their delivery team.
• Establish and execute cadence-based “Business Review” meetings with your customer.
• Identify and mitigate risks that threaten your customer’s satisfaction, growth, or renewal.
• Align with Customer Success leadership on regional metrics.
• Develop and grow your knowledge of OneStream’s Platform and MarketPlace Solutions and share that knowledge with customers.
• Promote awareness of Regional OneStream Communities and customer educational events.
• Keep management informed of progress and obstacles on your portfolio of customers.

• Learn and understand what customers value in their partnership with OneStream.
• Actively listen to customers and help them understand how they can get the most value from their investment in OneStream.
• Champion your customer’s requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME’s, Product Mgmt. etc.).
• When necessary, be the respectful challenger to set and manage your customer’s expectations.

• Customer Success Manager for a SaaS company.
• 3+ years building and managing customer relationships  
• 5+ years of professional experience.
• Proven history of keeping customers focused on their desired business outcomes throughout their initiatives.
• Conceptual understanding of the following finance processes:  Financial Close, Planning, Budgeting, Forecasting, Management Reporting.

• Degree in Business, Accounting, Finance, or Information Technology / MIS.
• Customer and account management experience.
• Management consulting/technology consulting experience.
• CPM experience  (either as a CSM, a consultant or a corporate employee).
• Prior experience with any of the following CPM systems is a plus:
• OneStream
• Oracle’s EPM suite (HFM, FCCS, PBCS, Planning, Essbase, FDM, etc.)
• Anaplan
• SAP Outlooksoft BPC
• SAP BOFC (Cartesis)
• IBM Cognos
• Or other CPM solutions.

• A team player with a bias towards action
• Excellent interpersonal and communication skills
• Professional verbal and written communication skills
• Professional relationship building skills
• Strong ability to problem-solve in a collaborative environment
• Strong organizational and planning skills
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical, evaluative, and problem-solving abilities
• Exceptional customer service orientation
• Ability to operate in a demanding environment managing simultaneous priorities
• Legally authorized to work for any company in the country where this position is located without sponsorship

• Travel Requirement: Ability to travel as needed. Customer engagement is primarily delivered through digital and virtual channels, with occasional in-person customer, company, and industry events.

OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the AI operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer.

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