Intern, Customer Success Program Management

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com

We are looking for an exceptional AI Communications & Operations Intern to join our growing team. In this role, you will be involved in working at the intersection of AI tools, internal communications, and program operations inside a fast-moving enterprise software company. You will support a portfolio of content strategy across all programs and initiatives. Your core job is to take raw inputs and turn them into clean, clear, audience-ready outputs, faster and better than could be done without you. As well as support the design of how AI supports content maintenance and management.

In this role, you will also be responsible to:

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  Support the design of our internal content strategy 

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  Use AI tools (Claude, ChatGPT, and others) to transform and polish our communications and documentation strategy 

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  Build and maintain enablement documents, checklists, and operational trackers

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  Support Asana project management across an active portfolio

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  Synthesize research and cross-functional inputs into structured briefs and slide narratives

• Currently pursuing a degree in communications, business, marketing, or a related field

• Hands-on experience using AI tools like ChatGPT or similar in a practical context

• Strong written communication skills with a clear, direct style

• Organized, proactive, and comfortable working with multiple workstreams at once

• Familiarity with Google Workspace, Slack, and project management tools is a plus

• Proactive mentality, with the ability to see the big picture and make recommendations on how to improve the details and gaps in between 

• Strong advocacy skills

• Confidence to hold stakeholders accountable to deliverables 

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