Collections Representative

WorkBetterNow (www.workbetternow.com) provides full-time positions for professionals in LATAM looking to work with companies based in the United States. Our remote professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you're in the right place. We are looking for Professionals living in LATAM and the Caribbean, proficient in English, who align with our company's core values. The ideal candidate is someone seeking remote work, valuing work-life balance, and demonstrating job stability, commitment, and eagerness for career development. Our Core Values Put our talent first Pursuit of excellence/continuous learning Integrity and transparency Ownership mentality Growth mindset Excellent attitude Job Description: A Collections Representative will be responsible for supporting timely payment recovery on overdue accounts while maintaining professional client relationships. This role focuses on structured outreach, dispute clarification, documentation discipline, and coordination with internal teams to resolve payment delays. The ideal candidate is confident communicating about payments, highly organized in follow-up, and consistent in documenting collection activity. While your duties will depend on the specific needs of your client, they will include, but not be limited to: Review aging reports routinely to prioritize overdue accounts by risk level, days past due, and payment history, creating a structured follow-up plan for each account. Contact customers via phone and email to confirm invoice status, clarify outstanding balances, and secure firm payment commitments with specific dates and next steps. Investigate disputes or payment delays by coordinating with billing/AR/sales to verify invoice accuracy, contractual terms, and required documentation (POs, approvals, etc.). Document all collection activity thoroughly in the accounting system/CRM, including contact attempts, customer responses, commitments, dispute notes, and next follow-up dates. Negotiate payment arrangements within company policy and confirm agreements in writing, ensuring expectations are clear and enforceable. Produce structured weekly summaries highlighting collected amounts, accounts at risk, disputes in progress, and items requiring escalation or leadership support. Maintain a professional, solution-focused tone to preserve relationships while consistently enforcing payment terms and reducing outstanding balances. Requirements 1-2 years of experience in collections, accounts receivable, billing, or payment follow-up roles. Strong communication and negotiation skills, able to handle sensitive conversations professionally. Comfortable using Excel/Sheets and documenting activity in systems/CRMs Technical Requirements Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs. RAM: 16 GB minimum. Internet: Stable connection of 25-50 Mbps minimum. Benefits Compensation & Growth At WorkBetterNow, we believe in rewarding commitment and supporting long-term success. Our pay structure ensures your compensation evolves with your experience and tenure. Note: The figures below reflect our 2026 ranges; each tenure milestone will increase each year. 0-3 months: $1,200 USD/month After 3 months: You’ll receive a $50 monthly Wellness Bonus to support a healthy and balanced work life (total: $1,250/month). After 1 year: Salary increases to $1,340 USD/month After 2 years: Salary increases to $1,480 USD/month After 3 years: Salary increases to $1,540 USD/month After 4 years: Salary increases to $1,600 USD/month Two Annual Adjustments: Every year, you benefit from two salary increases: one on your work anniversary, recognizing your continued tenure with WorkBetterNow, and one at the start of each calendar year, when all salary ranges are updated company-wide. Benefits & Perks 100% remote work — enjoy the comfort and flexibility of working from home 18 paid vacation days + U.S. federal holidays Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year) Client Growth Bonus: Your great work helps our clients scale. For every new hire added to the business you support, you will receive a $50 one-time reward. It’s our way of celebrating the growth you helped make possible. A dedicated Talent Coordinator who serves as your guide and liaison between you, WorkBetterNow, and your assigned company—helping you navigate your role and continue growing professionally. A supportive, people-first environment where your voice matters.