Event Staff, M & T Bank Arena

As a member of the Event Staff team at M&T Bank Arena, team members play an essential role in creating a safe, welcoming, and memorable experience for guests attending Quinnipiac University events. M&T Bank Arena hosts NCAA Division I athletic competitions, concerts, commencements, university ceremonies, youth events, and other special events throughout the year.

Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently has an enrollment of 9,700 students in more than 100-degree programs through its Schools of Business, Communications, Computing & Engineering, Education, Health Sciences, Law, Medicine, Nursing and the College of Arts & Sciences. Our 20 Division I teams have achieved remarkable success, boasting national and conference titles — including a 2023 NCAA national championship win in men’s ice hockey, a trip to the Sweet 16 for our women's basketball team and NCAA Tournament appearances by many of our programs. The Quinnipiac University Poll is nationally recognized as a leader in public opinion research, and the university is consistently recognized by U.S. News & World Report and Princeton Review. The Wall Street Journal ranked Quinnipiac #51 among the best colleges in the nation, and second in Connecticut, for our exceptional graduation rate, salary impact, learning facilities, career preparation and learning opportunities.

The university is in the midst of program expansion and renewal for both traditional and adult learners, the development of innovative strategic partnerships, and recently opened South Quad with three state-of-the-art buildings.

As Quinnipiac grows, the university remains guided by the core values that define our community and shapes the experience of every student and employee.

• We are fiercely committed to ensuring every Bobcat thrives. We are a lifelong partner for every learner.
• We passionately care about our community. Everyone should feel welcome and valued.
• We boldly shape our university's future. We will forge a path of impact together.

These values are the foundation of who we are and reflect the Quinnipiac spirit found across our campuses. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X.

• Arrive on time for assigned shifts in the appropriate uniform and maintain a professional appearance.
• Welcome guests in a friendly, professional, and courteous manner.
• Scan and verify tickets, credentials, and passes to ensure proper admission and access.
• Examine tickets and assist guests in locating their assigned seats.
• Provide directions and information regarding seating sections, restrooms, concessions, elevators, exits, and other venue amenities.
• Serve as a knowledgeable resource regarding venue policies, procedures, and event information.
• Monitor assigned areas to maintain a safe, orderly, and enjoyable environment for all guests.
• Maintain clear aisles, stairways, entrances, exits, and emergency egress routes.
• Assist with crowd management and guest flow before, during, and after events.
• Enforce venue policies and procedures while maintaining a positive guest experience.
• Respond to guest concerns, complaints, and service requests in a calm, professional manner and escalate issues to supervisors when necessary.
• Observe and report safety hazards, facility issues, suspicious activity, accidents, injuries, or guest incidents.
• Assist guests with disabilities and special accessibility needs.
• Support emergency response procedures and venue evacuations when required.
• Attend pre-event briefings and follow all event operations, guest service, and safety protocols.
• Complete any required documentation, incident reports, or event-related records accurately and thoroughly.
• Collaborate effectively with supervisors, fellow event staff, Athletics personnel, Public Safety officers, Facilities staff, and event organizers.
• Perform additional event-related duties and assignments as needed.

• High school diploma or GED

• Strong customer service and hospitality mindset.
• Excellent verbal communication and interpersonal skills.
• Ability to interact professionally with guests, students, faculty, staff, alumni, and visitors from diverse backgrounds.
• Strong problem-solving, conflict-resolution, and decision-making skills.
• Ability to remain calm, professional, and focused in fast-paced or stressful situations.
• Attention to detail and ability to follow established procedures.
• Dependability, punctuality, and a positive attitude.
• Ability to work independently and collaboratively as part of a team.
• Ability to learn venue layouts, event procedures, and emergency response protocols.
• Flexibility to work evenings, weekends, holidays, and other event-based schedules.
• Proven ability to collaborate effectively with individuals from varied backgrounds
• 1-2 years of relevant work experience