Automotive Service Assistant (experience in US automotive industry is required)

Canada·TorontoFull Timemid

OtherAssistant

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Quick Summary

Overview

Answer inbound phone calls from prospective and existing customers. Respond promptly to customer inquiries via email, text messages, Yelp, Thumbtack, Facebook, and other communication channels.

Technical Tools

OtherAssistant

Answer inbound phone calls from prospective and existing customers.
Respond promptly to customer inquiries via email, text messages, Yelp, Thumbtack, Facebook, and other communication channels.
Provide professional and friendly customer service at all times.
Follow up with leads and customer inquiries to increase booking conversions.
Schedule, confirm, and manage service appointments.
Coordinate appointment availability with technicians and business operations.
Send reminders and updates to customers regarding scheduled services.
Manage calendar updates and appointment changes.
Gather customer information and vehicle details.
Provide repair estimates and quotations based on company guidelines.
Enter customer information accurately into the company management system.
Maintain records of estimates and follow-up opportunities.
Utilize ShopMonkey to manage customer information, work orders, and appointments.
Update customer records and service histories.
Assist with administrative tasks related to daily operations.
Maintain organized and accurate documentation.
Monitor and respond to incoming leads from:
- Yelp
- Thumbtack
- Facebook
- Community Groups
- Website inquiries
- Phone calls
Track lead status and follow up on pending opportunities.
Ensure all inquiries receive timely responses.
Identify opportunities to recommend additional maintenance and repair services.
Educate customers on available services and promotions.
Assist in increasing average ticket value through consultative communication.
Support customer retention initiatives.
Assist with posting in local Facebook community groups.
Support local marketing initiatives.
Help maintain an active online presence for the business.
Coordinate basic promotional content as directed.