Implementation Manager

United States·WashingtonFull Timemid

Implementation ManagerProject & Program Management

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Quick Summary

Overview

Hi 👋 I'm Paul, Head of US CS at Pinpoint. We’re a high-growth, bootstrapped HR tech start-up building and selling software that helps in-house recruitment teams attract, hire,

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Implementation ManagerProject & Program Management

Hi 👋 I'm Paul, Head of US CS at Pinpoint.

We’re a high-growth, bootstrapped HR tech start-up building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. Today, we have a strong foundation in place, with a mature product, rapid growth, strong product-market fit, and happy customers.

You only need to look at our reviews on G2 and Capterra to see how often customers mention the quality of our support and onboarding. That experience starts with implementation.

As we continue to bring on more large, complex customers, we’re looking for an Implementation Manager to fully own a high volume of mid-market and enterprise implementations from end to end. You’ll steer timelines, manage technical complexity, and lead customers confidently through a high-stakes rollout.

The fine print (but way more exciting):

This is a remote role based in the U.S. (EST or CST). Our HQ is in Jersey, UK, and our 100-person team is spread across the U.K. and U.S.
At full ramp, you'll manage 15–20 active implementations at once—a mix of around 10 lighter SMB rollouts (4–8 weeks), 6–7 mid-market projects, and 2–3 chunkier enterprise programs that run closer to 6 months. The average implementation runs about 50 days.
Our product is deep, flexible, and genuinely complex. You’ll need to understand a wide range of customer types, workflows, and implementation paths.
Pinpoint isn't for everyone. We're still in startup mode: fast-moving, lean, and sometimes ambiguous. You'll thrive here if you're proactive, adaptable, and comfortable building structure where none exists.
Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.