Financial Resolution Advocate

Braxton County Memorial Hospital (brx)mid

Other

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Quick Summary

Key Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position.

Requirements Summary

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High school graduate or equivalent. PREFERRED QUALIFICATIONS: EXPERIENCE: 1. Two (2) years’ experience in a healthcare setting.

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About the Role

~1 min read

The Financial Counselor-Cashier interprets and applies financial policies to make appropriate financial decisions and payment arrangements to ensure financial viability. Prepares and presents fee estimates to current and potential patients. Provides financial education regarding benefits to patient to assist in understanding their personal financial liability. Demonstrates the ability to assertively pursue necessary information and to function independently to secure financial resolution on accounts.

This role is also responsible for the timely and accurate posting of patient payments and adjustments to the patient accounts. Also responsible for daily cash and adjustment reconciliation with the patient account system and the accounting department for payments made at the hospital.

Requirements

~1 min read

1. High school graduate or equivalent.

1. Two (2) years’ experience in a healthcare setting.

Responsibilities

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1. Ability to accurately utilize applicable computer software and equipment for access processing.

2. Must have reading and comprehension ability.

3. Basic knowledge of medical terminology.

4. Basic knowledge of time of service collection procedures preferred.

5. Basic knowledge of ICD-9 and CPT coding preferred.

6. Ability to type 25 words per minute.

7. Projects a mature problem-solving attitude while dealing with interpersonal conflict, dissatisfied patients and time demands

8. Maintains knowledge of revenue cycle operations, third party reimbursement, local/state/federal regulations and medical terminology.

9. Knowledge will include at minimum, all aspect of payer relations, claims adjudication, contractual claims processing and general reimbursement procedures.

10. Uses excellent customer service, written and oral communication skills.

11. May have unsupervised access to patient confidential information.

12. Knowledge of posting software preferred.

13. Maintains knowledge of current online banking systems.

14. Maintains knowledge of current discount contract agreements.

15. Strong business math and analytical skills required.

16. Comprehensive knowledge of healthcare insurance remittance voucher formats required.

17. Comprehensive knowledge of healthcare insurance remittance voucher coding required.

United States of America (Non-Exempt)

535 SYSTEM Centralized Clearance Center

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.