Guest Relations Assistant

Reynolds Memorial Hospital (rmh)mid

OtherAssistant

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Quick Summary

Key Responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position.

Requirements Summary

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High school Diploma or equivalent. EXPERIENCE: 1. One (1) year experience with face-to-face communication with customer service interactions.

Technical Tools

OtherAssistant

About the Role

~1 min read

The Guest Relations Assistant maximizes patient, family physician, and community satisfaction by obtaining and communicating accurate information while understanding the interconnectivity of departments.

Requirements

~1 min read

1. High school Diploma or equivalent.

1. One (1) year experience with face-to-face communication with customer service interactions.

Responsibilities

~1 min read

1. Must maintain a professional appearance while demonstrating exceptional communication skills (i.e. verbal, non-verbal and listening).

2. Ability to be scheduled for work based on operational needs of the hospital.

3. Possesses the ability to deal tactfully and harmoniously with guests.

4. Must be highly motivated, dependable and organized

5. Must be able to demonstrate good judgment, maturity and a tactful, assertive personality

6. Ability to establish good communication with patients, family members, staff members and the community

7. Possess the ability to mentor and train employees to job duties

8. Demonstrates knowledge of and follows correct chain of command in handling challenges and issues, including crisis situations

9. Ability to organize and prioritize time and tasks to achieve a well-coordinated work effort and to effectively meet work schedules including an ability to integrate multiple factors which may have an impact on patient care

10. Knowledge of Medical Terminology.

11. Basic Computer Skills.

United States of America (Non-Exempt)

545 RMH Patient Access

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.